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Tim381's avatar
Tim381
Binge Watcher
3 years ago

Unable to connect to netflix

I signed up for Netflix on Monday night ( 12/5/22) and kept getting the error that is the title. I can connect on my laptop. Netflix says it's a problem with your ISP.....my ISP says we just provide you with internet, we don't control what services you receive. I got back with Netflix and they just repeated their rant. I have remove the Netflix app on my Roku device and then reinstalled. But they pissed me off so much that I cancelled my account from the and demanded a refund on the first months service since I didn't get any service. 
Anyone had this experience and if so, what did you do?

Thanks in advance.

 

Finally got NetFlix to admit it is a problem on their side!! They show I don't have a fast enough network speed....but it's 55 MBPS...so they can't BS me on that. Time to get an HDMI cable long enough to reach my couch and my TV.

15 Replies

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  • glinisty's avatar
    glinisty
    Reel Rookie
    3 years ago

    Had the same problem which started yesterday also. i called Netflix CS and they said, weirdly, that they were having problems with Roku and T Mobile who is my ISP? I don't have an internet problem. everything is working except Netflix on TV's with Roku device. If you find out more please post. thanks

    • YvetteIsabel's avatar
      YvetteIsabel
      Reel Rookie
      3 years ago

      I’m having the same issue! All three of my TVs are connected to Roku and Netflix won’t load. It will load on my phone so it’s not my connection… so frustrating. All other apps work just fine. Hope they post a real solution soon. 

      • trisha50's avatar
        trisha50
        Newbie
        3 years ago

        I'm able to get Netflix, but it keeps kicking me off once a movie starts playing.

        The Roku tv is new, we have 55MPS network also and no other problems that we are aware of with other networks.

        Any ideas what the problem is and how it can be fixed?

        we were able to get connected and tuned in to a show in the bedroom with another brand tv and an older lt model roku

         

  • 4amm's avatar
    4amm
    Newbie
    3 years ago

    I’ve been having same issue since 12/5 too.  I have T-Mobile internet.  No problem with Netflix on my phone and iPad.  I am also able to get on Netflix on my smart TV just through internet but not through Roku.   Netflix help support said they are working to fix the problem.  This was on 12/7.  Still not fixed.