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Streamer74
Reel Rookie

Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commercials

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I cannot get Tubi content to play more than a few minutes without stopping and reverting back to commercials or content menu, I removed and reinstalled the Tubi app on my Roku 4K streaming stick and this did not correct the problem.. Tubi works fine on my other devices that are not Roku. I do not have problems playing Tubi content on my computer, iphone,or directly on another LG TV without Roku. My Roku and Tubi are updated, 

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makaiguy
Community Streaming Expert

Re: Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commerc

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@Streamer74-


After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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Streamer74
Reel Rookie

Re: Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commerc

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This worked.Thank you!!!

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makaiguy
Community Streaming Expert

Re: Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commerc

Jump to solution

@Streamer74-


After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Streamer74
Reel Rookie

Re: Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commerc

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This worked.Thank you!!!

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Streamer74
Reel Rookie

Re: Tubi on Roku 4K streaming stick plays videos for a couple of minutes and reverts back to commerc

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I deleted  my Tubi app., Unpluged my 4K Srteaming stick for 20 minutes . Plugged it back in. Turnedon  Roku..  Reinstalled the Tubi app. Problem solved,  Thank you again!!!

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