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Fwoggybaby
Level 7
‎06-30-2021 06:04 PM

Tubi TV won't load

I just loaded Tubi TV on my Roku TV a few days ago but now it won't load at all. It looks like it's going to start it brings up the little start screen and then it stops and goes back to my Roku TV home screen. I've removed the channel and even restarted my Roku TV and reinstalled Tubi TV but the same thing keeps happening. Any ideas?

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RokuMary-F
Community Moderator
Community Moderator
‎07-03-2021 01:49 PM

Re: Tubi TV won't load

Hi @Fwoggybaby,

Sorry to hear that you're having this experience.

Thanks for letting us know all that you've done. If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: Help Center (tubitv.com) 

Thanks,
Mary

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