Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Vmclennan
Level 7

Tsn app says I need a subscription when I am signed in through my TV provider

Signed in to the TSN app through my TV provider, but says I still need a subscription. Any help would be appreciated. I am not paying for this service twice

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1 REPLY 1
RokuLianna
Roku Employee
Roku Employee

Re: Tsn app says I need a subscription when I am signed in through my TV provider

Hi @Vmclennan

Thank you for the inquiry!

Does the issue only occur on TSN or across other channels installed on your Roku device?

Have you tried removing the affected channel TSN and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support

Let us know if there's any difference after.

 

Warm Regards,
Lianna

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