Channels & viewing

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wmgtam
Reel Rookie

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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The channels mentioned have been updated and work right now.

What I don't understand is why Roku would release an OS update that breaks channels. 

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Ello2022
Roku Guru

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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@wmgtam It’s not up to Roku to address channel issues. Just like when Apple comes out with a new version of iOS and it breaks certain apps. That’s not up to Apple to fix.

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CCAT
Channel Surfer

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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Why would ROKU update crashes channels? Please ROKU fix your OS Update so it would not crash so many channels apps!

I guess apps mentioned still work on Roku Express TV because it has not been updated to new Roku OS??

As of today apps mentioned still do not work on TCL Roku TV

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Ello2022
Roku Guru

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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@CCAT  Roku does not make TVs

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CCAT
Channel Surfer

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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As of today (4/26) apps mentioned still do not work on TCL Roku TV but still work on Roku Express TV 

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CCAT
Channel Surfer

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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I am talking about ROKU OS update - there is definitely a problem with this update as it crashes many channels apps

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Ello2022
Roku Guru

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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@CCAT  There is no such thing as a Roku express TV. There is however a Roku express streaming device. Have you reached out to TCL?

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CCAT
Channel Surfer

Re: Thirteen Explore channel crashes on Roku OS 11 but works great on earlier

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Everyone is complaining about these problems occurring after Roku OS update – there is the problem…with Roku OS update!

Of course I am talking about Roku express streaming device and apps mentioned work well with it

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