Channels & viewing

[Joyfulalto67]

I have The Weather Channel loaded on my Roku.  I have a subscription to the channel.  When I attempt to open the app, it crashes.  I've tried to remove it to reinstall but the remove option isn't available.  How do I resolve this?

[RokuJechealR]

Hi @Joyfulalto67,

A warm welcome to the Roku Community!

Thanks for letting us know about the issues you're experiencing. Please be advised that if you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

Moreover, restart your Roku device before adding the Weather channel to ensure the process is successful.

Let us know if you need more help.

All the best,
Chel

[Joyfulalto67]

That did not work.  When I attempt to remove the app after canceling my subscription, the only options I have are move app, manage subscription, check for updates, and close. That was my problem from the start is I cannot remove it so that I can reload it.

[RokuMary-F]

Hi @Joyfulalto67,

We appreciate your patience and understanding regarding what you are experiencing. We understand that you are having a problem removing the channel to be able to perform the troubleshooting steps to resolve your playback issue with The Weather Channel. We'll do our level best to assist you.

Just to confirm, when you go to my.roku.com is the subscription still under Active Subscription?

In addition, when you go to your Roku device by going to Settings > System > About. Do you recognize the Roku account email address? (Please do not post your Roku account here)

As mentioned by @RokuJechealR, we highly recommend restarting your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu by going to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


Best regards,
Mary