Channels & viewing

[rehmann]

I have 3 Roku devices, A Walmart brand 24" Roku TV, a 32" ROKU brand TV and a ROKU Ultra streaming box. The ROKU Channel and ROKU Live TV streaming has stopped working on all 3 devices. All other channels, Acorn, Britbox, Paramount +, etc work fine. Since it is on all 3 devices I can't figure out the problem. I've tried these troubleshooting techniques:

1. unplugged router and modem

2. Disabled anti virus and firewall. Confirmed no VPN

3. Did a system restart through the home screen

4. Uninstalled the ROKU channel app and reinstalled it

5. Eventually did a factory reset

Every single troubleshooting technique has failed. Everything else works fine on all three devices. 

UPDATE I spent about an hour with ROKU support. One last troubleshooting technique: We fired up the hotspot on my phone, connected to it and it appears to work. Somehow there is a network setting possibly that doesn't let the ROKU channel through but everything else does. Wierd. I guess I'll need to review with mu ISP or Eero router.

[AvsGunnar]

@rehmann 

Since the hotspot worked, try using some DNS settings like the public Google 8.8.8.8 and 8.8.4.4 for testing. (Restart both the router and the Roku devices after changing the DNS).

I would disable IPv6 for testing.  See if you can get IPv4 working with the Roku Channel.  Then move on to IPv6 enabling. (keep all your firewall settings low or off for testing, and keep vpn disabled).  May need to turn off the vpn client as well. (ie. openvpn)

https://support.eero.com/hc/en-us/articles/360059988432-Setting-up-custom-DNS-servers-with-eero

[Desiree1]

Similar issue:

Roku Ultra to a TV - unable to play free shows or ROKU Quick Tips

Different TV, unable to play free shows or the Quick Tips on ROKU 3 device (updated)  to a TV

Software update 12/20/24; Ethernet connection on ROKU Ultra and ROKU 3; 
wifi on laptop

I may get the continuous circle loop or a screen with a preview of the show in upper rt corner (still image)

Wifi Laptop -  no issues, works as expected.  

[Desiree1]

same here

roku Ultra and Roku 3 (all are updated and using ethernet)

[RokuTakashi]

Hi, @rehmann @Desiree1 

Thank you for posting here in the Roku Community.

I understand the issue you have encountered regarding The Roku Channel and Roku Live TV on your Roku devices, and I would like to gather more details so this matter can be reviewed and investigated.

To help us in the investigation, can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

I hope for your response as it will help us attend to this issue.

Thanks,
The Roku Community Team.