Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ibd9999
Reel Rookie
‎12-12-2022 12:16 PM

The CBS channel is not working

Last week the CBS channel worked fine, but now it's not working at all.  I've uninstalled it and reinstalled on 3 different Roku boxes.  The channel comes on, but after you select a TV show it crashes and goes back to the home screen.

1 REPLY 1
RokuLianna
Retired Moderator
‎12-13-2022 10:38 AM

Re: The CBS channel is not working

Hi  @ibd9999

Thank you for the inquiry!

To ensure the process of removing and re-adding the CBS channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to CBS support directly to share your feedback.


Warm Regards,
Lianna

0 Kudos