Channels & viewing

[CharlieJade]

First line thumbnails clear2nd & 3rd lines blurry

For the past few weeks, the thumbnails on the Tagesschau channel (2nd & 3rd lines) are blurry. Is anyone else having this problem? I sent a problem report to Technical Support at Tagesschau but they said they don't support the channel and I should contact someone else. But who supports it?

[StreamerUser]

@CharlieJade 

They most definitely support it:

According to the DE (German) Channelstore page and the app itself (Press Options (*) in the app menu) its "ARD-Aktuell" (the US/English Channelstore page doesn't properly open the details), and a Hamburg address/contact is stated.

Try these:

https://www.tagesschau.de/kontakt

https://www.tagesschau.de/kontakt-formular-tagesschau-100.html

[CharlieJade]

@StreamerUser 

Thanks for your reply. The second link you provided is the one I used when I reported the problem over 3 weeks ago. The reply came a few days ago saying "danke für Ihre E-Mail. Dies ist die Adresse des Supports für die tagesschau-App & Website. Sie täten uns einen Gefallen, wenn Sie sich hiermit an den zuständigen Support der Roku-App wenden könnten". Translation: "This is support only for the App and Website. You'd do us a favor if you'd turn to the appropriate support for the Roku-App".

Very frustrating considering I'd been helped in the past by contacting Tagesschau technical support through the same online link. It would have been nice if their email reply had included a link for whatever they think is Roku-App support.

It would also be nice if Roku kept a contact list for all the channels that are in the Roku Channel Store.

I'd really like to know if anyone else has this problem before I spend a lot more time on it.

[AvsGunnar]

@CharlieJade 

The blurry images have not been reported before, but another thread I remember is here. (unrelated issue but has the same emails posted as referenced by @StreamerUser in which users were responded to).

https://community.roku.com/t5/Channels-viewing/The-Tagesschau-channel-will-not-open/td-p/871764

Also includes an email for webmaster@tagesschau.de

Edited to add... For what its worth, I just installed on my 4660 and am seeing the same blurry images you show in the screenshot.  Everything plays fine content-wise , just blurred thumbnails starting with the second row.