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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Indy919
Binge Watcher
‎11-21-2022 04:26 AM

Re: TVONE app not loading - need assistance

Same here. I gave up on it. 

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RokuMary-F
Community Moderator
Community Moderator
‎11-23-2022 10:20 AM

Re: TVONE app not loading - need assistance

Hi @Diamondnrough31 @Ruru @Indy919,

Thanks for posting in the Roku Community!

Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue. I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2. Do you observe this behavior while using any other channel(s) on your device?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
  4. What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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