Hi, @Jo25Ruiz
Thanks for providing the additional information we've requested.
This information along with your concern will be forwarded to the appropriate Roku team who'll take a closer look at the issue and investigate it further to be addressed. Further information will be provided as an update once we hear more details from them.
If there's anything we can do to assist further, please keep us posted.
All the best,
Kash
Takashi O.
Roku Community Moderator