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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lesjoe1
Level 7

TV keeps shutting down

I HATE this tv!  Can’t return it can’t afford new with covid issues! It shuts down several times a day !  I watch Hulu ! Shuts down, Netflix? Same . Hbo ! Same !  Every day all day over and over !!! Worst tv ever made ! Lesson learned. It’s not you . How many of us have this issue? They need to replace our TVs or shut down the factory ! Hate bad service 

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: TV keeps shutting down


@Lesjoe1 wrote:

I HATE this tv!  Can’t return it can’t afford new with covid issues! It shuts down several times a day !  I watch Hulu ! Shuts down, Netflix? Same . Hbo ! Same !  Every day all day over and over !!! Worst tv ever made ! Lesson learned. It’s not you . How many of us have this issue? They need to replace our TVs or shut down the factory ! Hate bad service 


Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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