Channels & viewing

[msvicki13]

When you get to Season 10 the episodes aren't even from season 10.  I think the first one was, but after that they're a mess.  Vudu (which is a free channel) has the series and the episodes appear to be in order.

[makaiguy]

On which channel are you watching this program?

[RokuMary-F]

Hi @msvicki13,

Thanks for posting to Roku Community and for letting us know about the issue that you are experiencing.

In addition to @makaiguy question, Does this happen on all movies/shows or just specific titles? What troubleshooting steps have you taken so far to try to resolve the issue? 

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

[msvicki13]

I'm watching it on The Roku Channel.  This is the first series that I have noticed a problem.  The description for Season 10 Episode 2 is actually the one for Season 8 Episode 2 which you don't even have in your line up.  Most of the shows you have for Season 10 are from Season 12.  I haven't checked out seasons 11 & 12 (on The Roku Channel) to see what kind of order they're in or what is missing.  I'm not sure what troubleshooting steps you think I could/should have taken other than find somewhere else to watch the program - which I did and they did have Season 8 Episode 2 which I was able to watch.  Also, their seasons and episodes are in the correct order.

[Russlynn]

I'm on Season 9 and they don't even have the right cast! How do we report an issue like this? I can't seem to find any mechanism for reporting this.

Lynn R

[RokuDanny-R]

@Russlynn

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? 

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Russlynn]

As I said, the episodes in Season 8 are not those of Season 8. That's not for me to troubleshoot but for you all to fix.

[RokuDanny-R]

@Russlynn
Thanks for the follow up.

In order for us to investigate the issue further, can you please clarify what you are experiencing? If your first post, you stated Season 9, and in your most recent post you started Season 8. Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? 

With more detailed information, we will be able to assist you further.

Thanks,
Danny