Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tremalch
Level 7

TSN not working saying in use but not

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I got tsn subscription and it went threw my bank etc but when I login in it on my Roku it shows I’m not but I did pay for it and when I hit subscription says it’s being used on another Roku account and I don’t have another account  

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: TSN app not showing any programming

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Hello @DAspring92 @Uefafan

Thanks for the posts.

Please be advised that TSN is aware of the issue and is currently investigating it. We suggest getting in touch with their support team for updates. Many channels on Roku are developed and maintained by the channel provider themselves.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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21 REPLIES 21
DAspring92
Level 7

TSN app not showing any programming

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The TSN app simply says "an error occurred. Please try again later" whenever I try to watch anything. Infuriating as the only reason I got the subscription in the first place was to watch the world cup since Canada loves making people pay extra for a million services. And now they don't even work.

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Uefafan
Level 7

Re: TSN app not showing any programming

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Same here, TSN app is working on my Roku but the Qatar games not streaming.

I have cromecast as a back up and it is working fine

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RokuKariza-D
Roku Employee
Roku Employee

Re: TSN app not showing any programming

Jump to solution

Hello @DAspring92 @Uefafan

Thanks for the posts.

Please be advised that TSN is aware of the issue and is currently investigating it. We suggest getting in touch with their support team for updates. Many channels on Roku are developed and maintained by the channel provider themselves.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Zann
Level 7

Re: TSN not working saying in use but not

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Something similar happed to me, I paid it through Roku app, it was charged but the app says roku account and tsn accounts are different and that I am not subscribed. 

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Zann
Level 7

Re: TSN app not showing any programming

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Same. TSN app is working and Roku charged the subscription but the Qatar games are not streaming. The app keeps saying: "This Roku account is being used with a different TSN account".

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Cehr
Level 7

Re: TSN not working saying in use but not

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I have the same issue. I purchased TSN through the ROKU App, but when I add the Channel to my TV it says that Roku and TSN accounts are different and that I'm not subscribed.

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Eadavich
Level 7

Re: TSN not working saying in use but not

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I have the same issue, any answers to this.

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naomgw
Level 7

Re: TSN app not showing any programming

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here, the same problem. it was charged through my bank account. it keeps saying 'this roku account is being used with a different tsn account'   so annoying struggling with this for many hours.

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Alyfur
Level 7

Re: TSN not working saying in use but not

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Same thing is happening to me. Has anyone found a solution ? 

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