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JeremyKey
Newbie

TCN not working Could someone please help and assisting with this issue

After downloading the country Netwerk, after entering the username and password the screen turns black and a blue circle it’s just revolving, Username and password is correct, I have remove the app and add it numerous times, still nothing

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2 REPLIES 2
RokuKarla
Retired Moderator

Re: TCN not working Could someone please help and assisting with this issue

Hello @JeremyKey

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue 

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

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Re: TCN not working Could someone please help and assisting with this issue

I am having the exact same problem

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