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Craig2
Level 7
‎02-08-2021 09:35 AM

Super bowl couldn’t load on CTV paid subscription!

How do we get a refund for paid subscription to CTV from Roku for no service during Super Bowl.  Very maddening and let down! Want refund to paid subscription from non delivery of service. How do I contact Roku to get refund?

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RokuMary-F
Community Moderator
Community Moderator
‎02-10-2021 08:25 AM

Re: Super bowl couldn’t load on CTV paid subscription!

Hi @Craig2,

 

Thanks for the post.

 

For account, billing, or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

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