Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Morrowsl
Level 7
‎08-09-2021 06:21 AM

Subscription to Abundance Plus channel is being delayed by Roku

I subscribed to Abundance Plus (a+) via Roku and paid for the subscription using my Paypal account on August 7th. Paypal shows the request with a $1 charge and the message "waiting on merchant." When I attempt to watch anything on the channel, I'm told I need to subscribe. When I attempt to subscribe I'm told the item has already been purchased.
What is the hold up?

0 Kudos
Reply
1 REPLY 1
atc98092
Community Streaming Expert
‎08-09-2021 06:50 AM

Re: Subscription to Abundance Plus channel is being delayed by Roku

I think you have the answer there. PayPal is stating they are waiting for the merchant to acknowledge the transaction. That is likely A+ that they're waiting on. Since you subscribed on a Saturday, it's possible that there's no one to confirm the transaction until today. Not all companies are completely automated in such a function, and a real person might have to do something. 🙂

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Reply