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Spotify won't open on TCL series 5. Kicks back to homescreen.

I just got a TCL 5 series tv today  and having the same issue with SPOTIFY!! Any resolution to this?  I’ve tried all the above recommendations 

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Retired Moderator

Re: Spotify won't open on TCL series 5. Kicks back to homescreen.


Thanks for the post.

Have you already tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.



Danny R.
Roku Community Moderator
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