I sincerely apologize for the inconvenience this issue has caused you.
I noticed that you provided us with your device details back in January 2022. Please reply here with your updated TV information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
We look forward to your response.
All the best,
Roku Forum Moderator