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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shelbsmontana93
Level 7
‎09-23-2021 02:32 PM

Spotify won’t open, no updates available

Spotify will not open and just says it “can’t run channel” and to check connection. I’ve checked for system updates, I’ve removed the app and redownloaded it, I’ve done a complete system reset and I also tried removing all the channels and adding them again. Nothing worked. There are no new system updates available when I check. I’ve also reached out to Spotify and they told me the issue is coming from Roku. 

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5 REPLIES 5
JC12
Level 10
‎09-24-2021 10:38 PM

Re: Spotify won’t open, no updates available

Same thing here my friend, Roku murdered Spotify 

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Guynraleigh01
Level 9
‎09-27-2021 10:10 AM

Re: Spotify won’t open, no updates available

I have had the same issue with no end in sight, after the Roku update, Spotify will no longer open. I have removed and rebooted and reinstalled the app same issue want open. I have reached out to Spotify on Twitter says to their issue.

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Simonash
Level 7
‎09-27-2021 12:13 PM

Re: Spotify won’t open, no updates available

I'm also having the same issue. Began last week. Spotify version 2.8.90 won't open. Tried uninstalling, rebooting, reinstalling, but nothing happens. Please help! 

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Aromantic
Level 8
‎09-27-2021 04:08 PM

Re: Spotify won’t open, no updates available

I have been having the same problem for days. Spotify says to contact Roku.

 

9102EU - Roku Streambar

YL00D9370555

2E107D37055

10.0.0 build 4209-95

 

Thanks

 

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Johnandlori
Level 7
‎10-29-2021 02:36 PM

Re: Spotify won’t open, no updates available

I have been having the same issue for about 2 months with TCL-Roku TV. I have deleted the app from the tv about 6 times and then reload it.  It doesn't open to even get me to the log in.

My app works just fine on my iphone.  But my iphone doesn't recognize my tv anymore.

Spent 2 hours on a chat with spotify today , a guy in the Philippines, and his last statement was to contact Roku.  All my software keeps coming back as OK and that I have the latest updates.  The last one was June 29, 2021.  Don't know what else to try.  I don't want to do a factory reset because I think all my subscriptions will be lost.

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