Spotify not working on TCL Roku TV
The Spotify channel you click on it and it just doesn’t do anything on the title screen. I have taken remove the channel & put it back on. Check for new updates nothing working I’ve turned on the TV ...
Forum Discussion
Thank you for replying Mary! Here is the additional information about my problem “Spotify will not load/open on TCL TV”:
-Roku device model: A124X
-serial number: X00300YL03VU
-device ID: S0C3Y14L03VU
-software OS/version: 10.5.0 build 4201-88
-does this issue occur on a specific channel?
— Yes, only one channel fails.
if so, what channel and what version/build is the channel?
— Spotify Version: 2.8.97 | Oct 25, 2021
-tracker ID when this issue occurs
— VU-484-840
-steps to reproduce the issue you are seeing
— After I add the Spotify channel, it does not show up on the Home Screen. However I can search on it and find the Spotify channel — and it looks like it is installed. When I select “Go to channel”, the TCL TV screen goes blank for 2 or 3 seconds but Spotify channel does not open. Instead the original screen returns where I can select “Go to channel” or Remove channel , etc.
This happens every time I try to install and run Spotify. I have never gotten Spotify to work on my new TCL TV.
Hi Tnicke,
Thanks for providing the information needed!
We'll go ahead and send this over to the Roku team for an investigation. We'll get back to you once we have an update is available I'll be sure to let the Community know.
We appreciate your patience for the time being!
Regards,
Mary
Good morning!! it’s been a couple of weeks since we last communicated, so I thought I would check in to see if there are any updates to this issue?
Again, I am actively using about a dozen Roku channels with no problems — except for Spotifyi would very much like to get this fixed - so that I can natively play my Spotify music on my new TCL TV, which is connected to my home theater / surround sound system. It is a big “takeaway” without this working.
Same issue here with multiple TCL TVs. Does not appear to be a problem with Roku streaming sticks, but works for maybe 1-2 days tops on the TV before I have to reset everything. Very frustrating.
Roku says to contact spotify support, spotify support says to contact TV manufacturer... and the finger pointing goes back and forth. The developers on both sides need to work together and fix. Too many unsatisfied customers being impacted.
