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Rocklee
Level 7
‎11-16-2021 09:58 AM

Spotify app won't open on roku

When I try to open spotify I get a 404 message. The app is up to date. Other apps open just fine. I deleted the app and re-download it. I restarted the roku box. Nothing has worked. Roku's customer service is a joke. Please help

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RokuKariza-D
Roku Employee
Roku Employee
‎11-16-2021 11:45 AM

Re: Spotify app won't open on roku

Hey @Rocklee

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. Make sure to restart the player from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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