Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Magicman52
Level 7

Spectrum channel automatically goes to last channel

I have a 3820X Streaming Stick 4K with software 11.5.0. When using the Spectrum channel, if Spectrum had been on within the previous 3 hours, a message on the screen asks if I want to continue viewing. I typically will press the back arrow on the left top of the remote to back out. However, the blue circle will show up in the middle of the screen AND at the top left of the screen. It will still play the last channel watched, not the start up channel. The upper left circle will not go away.

I need to keep pressing the top left back arrow to get to the Spectrum screen that will then allow me to exit the app. When I go back to the Spectrum channel, all is corrected.

I have contacted Spectrum and they were not aware of such a problem and said I should contact Roku. I look for suggestions.

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum channel automatically goes to last channel

@Magicman52

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Spectrum channel automatically goes to last channel

Spectrum may not be very helpful with your question, but they are the only ones who can do anything about the problem.  They created a version of their own software that they have written to be compatible with the Roku operating system, provided it to Roku, and maintain it.  Roku just provides the platform on which it runs.  That doesn't guarantee that the front line support people you contact at Spectrum understand this, though.

All Roku can do is pass your keypress on to whatever channel software is active at the time.  What the channel app does with the keypress is up to the programmers of the channel app.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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