Please be aware that despite this issue occurring since last year, Roku has recently released the newest OS 11.0. If the issue is still happening since the latest update, it would indicate that there is an issue with the channel that the channel provider would need to investigate. Many channels on Roku are developed and maintained by the channel provider themselves.
As I previously stated, in order for us to investigate the issue further and to work with the channel provider, we will need more details about what you are currently existing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Roku Community Moderator