Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Lilmissiggy518
Channel Surfer

Sound goes out on ion channel

My sound goes out during commericals and or during a show on ion channels and the tiny house nation channel and some of the crime channels. Anyone else have this issue? Ways of fixing it? Ive not noticed it but only on those channels

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3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: Sound goes out on ion channel

Hi @Lilmissiggy518,

We appreciate you reaching out to the Roku community!

We recommend removing the channel, and updating the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

Does this clear up the issue you are seeing? Please keep us posted.


Best regards,
Mary

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Lilmissiggy518
Channel Surfer

Re: Sound goes out on ion channel

I cant remove the channels. There no option this in live tv area. 

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RokuDanny-R
Retired Moderator

Re: Sound goes out on ion channel

@Lilmissiggy518

Thanks for the post.

Can you please specify how you are accessing the content that you are experiencing this issue with? What are the steps to reproduce the issue you are seeing? What Roku model device are you using?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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