Forum Discussion

drewilson04's avatar
drewilson04
Newbie
3 years ago
Solved

Sound delayed on Live TV (only) - Hulu

Watching Live TV on via Hulu on Hisense 58in UHD 4K tv starts fine and as a few minutes pass the delay starts while watching say the News. If i back out of the Live show then go right back in sound i...
  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    Hi! BrenVav,

    Thank you for your post.

    • How are you powering your Roku TV?
    • Do you have any other devices connected to your TV?

    If your internet connection is not fast enough, it can cause the video and audio to become out of sync. 

    Try adjusting the TV settings described below to help fix an A/V sync error. Consult the online documentation for your TV model or contact the manufacturer directly for detailed instructions.

    • Some TV models have an A/V Sync feature that can often be found in the Audio sub-menu within the Settings menu on your TV. If the feature exists on your TV, try adjusting it to see if the A/V sync improves. The feature may also be called something like audio delay or lip-sync.
    • Use the following suggestion if the sound is distinctly heard before you see the picture:
      • Turn off any advanced video processing on your TV, such as motion smoothing or video noise reduction. These controls are often found in a Video or Picture Settings sub-menu within the Settings menu on your TV.
    • Try the suggestions below if the sound is distinctly heard after you see the picture.
      • Set the digital audio output on your TV to PCM. You can often find this setting in the Audio sub-menu within the Settings menu on your TV.
      • Try turning off Game Mode if the setting exists on your TV.

    Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi riegelj,

    Thanks for keeping us posted!

    We certainly appreciate you for providing the requested information. Please be advised that we have taken note of the details, and we've passed it with the team. Aside from this, it might be a better option to contact the channel provider directly (Hulu) and inquire further about the issue. Channel providers develop and maintain their channels on the Roku platform, and they might have a direct solution to this issue.

    Please keep us posted, and update us if you hear back from them.

    All the best,
    Kash

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi drewilson04

Thanks for the post.

Does the issue only occur within Hulu or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza