Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Deb31
Newbie

Some videos are not loading

Jump to solution

I have recently been having issues with some videos not working with my ROKU device, a Roku Ultra. This is with the Rumble app. Some videos don't load, and this is with several people that I follow. I have spent hours in chat. I keep getting closed out. The last time, the "specialist" didn't even have the respect to converse with me. Just ended the chat. Throughout the morning, I was told to get the latest software (which was up to date), remove the app and reload it, reset to factory state, and change to the hotspot from my phone, all of which I complied with, but it did not help. I sent a video showing the issue.  I was told that it was a rumble app issue, but the rumble app works perfectly from my phone as well as my husband's phone. The videos in question play on the phone as well as on my computer, so it is not the videos that are at issue. Can anyone give me some suggestions as to why my ROKU will not play all videos?

0 Kudos
1 Solution

Accepted Solutions
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Some videos are not loading

Jump to solution

Hey, @Deb31. Thanks for reaching out to us!

We're sorry you're experiencing that, and we're here to help out!

Have you thought about hooking up the Roku to a different Wi-Fi to see if that makes a difference?

Let us know if this works or if you need further help!

Roku Community Team

Emmanuel-D.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Some videos are not loading

Jump to solution

Hey, @Deb31. Thanks for reaching out to us!

We're sorry you're experiencing that, and we're here to help out!

Have you thought about hooking up the Roku to a different Wi-Fi to see if that makes a difference?

Let us know if this works or if you need further help!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.