When people suggest restarting your Roku TV, be aware that if you have "Fast start" enabled on your tv, turning the tv off and back on does not give you a complete restart. Instead use menu path Settings > System > Power > System restart, or just pull the power plug for a short time then plug it back in.
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I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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