Channels & viewing

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RailRider
Reel Rookie

Some shows or movies won’t play

Movies on Disney plus and Netflix won’t play. They try to load but never do. All other channels work fine. I have signed out of them and back in but still not working. 

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4 REPLIES 4
DellStreamer
Streaming Star

Re: Some shows or movies won’t play

Can you please provide more information such as your Roku model number. Have you restarted your Roku? 

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RailRider
Reel Rookie

Re: Some shows or movies won’t play

It is a TCL 55” Roku TV

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DellStreamer
Streaming Star

Re: Some shows or movies won’t play

I also have a TCL Roku TV. I play Netflix and Disney+ just fine. Check for updates, restart your Roku TV, modem and router 

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makaiguy
Community Streaming Expert

Re: Some shows or movies won’t play

@RailRider-

When people suggest restarting your Roku TV, be aware that if you have "Fast start" enabled on your tv, turning the tv off and back on does not give you a complete restart.  Instead use menu path Settings > System > Power > System restart, or just pull the power plug for a short time then plug it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X