Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Some of Roku Channel's programs do not play on TCL Roku TV

Some of the Roku Channel's programs, such as Batman and Robin (1949) and 20 Million Miles to Earth, do not play on my TCL Roku TV (see details below). Such programs get stuck on the "Retrieving" phase. However, these same programs play with no problems on my Roku Express (see details below). How can I fix the problem on the Roku TV?


  • TCL Roku TV
  • Roku TV 5122X
  • TCL model 48FS3750
  • Serial number 2N00HH188319
  • Software version 9.4.0 build 4200-08


  • Roku Express
  • Model 3900X
  • Serial number YG0017991034
  • Software version 9.4.0 build 4200-51
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Roku Employee
Roku Employee

Re: Some of Roku Channel's programs do not play on TCL Roku TV


Thanks for letting us know about the issue you are experiencing.

I have passed your concerns to the appropriate team to investigate further.


Danny R.
Roku Community Moderator
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