Channels & viewing

[Brodir7]

I'm trying to watch Station 11 on HBO Max in Roku Express. I can watch episodes 3 and 4 but not 1 or 2.

I can watch these on my Smart TV and computer but not on Roku.

And yes, I restarted it and updated it.

Thanks.

[RokuDanny-R · Accepted solution]

@Brodir7

Thanks for the post.

For more information about that channel's content and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/us/ContactUs/Topic/Sign_Up_Sign_In

Thanks,
Danny

[Brodir7]

HBO Max says it's not their system since the show works on my smart TV and computer. It's only through Roku that I can't watch the show.

[Strega]

The HBOMax channel on Roku says it is developed by "WarnerMedia Global Digital Services, LLC" so you're still within "their system" on a Roku.  Your other devices could be requesting entirely different files since they may use different CODECs than Rokus use, or it could just be a bug in their Roku app. I would continue to bug them since you are paying them a monthly fee.  Even if their app is running into some underlying bug in the Roku OS, the developer of the app is going to have an easier time figuring that out than anyone else.

[Brodir7]

They fixed it. Thanks for your help.