Since our last update, dated February 8, 2021, for two of our channels we face the problem that clients don't get the update. Many days have past, many 'check for update', the old version is still showing.
In the portal the new version and the last update date are showing.
We have tried again all the following: a) uploading a new package (only manifest change), b) setting a higher version in the portal during
package upload, c) setting higher version of minimum firmware (we set that to v8.2 b1), without any luck. We check with clients with v9.4.0.
What may be the problem? Is it in Roku portal or are we doing something wrong? Where can we find information on what may be happening?