Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Reel Rookie

Smithsonian channel won't activate

Smithsonian channel stopped working last week. I have tried activating onb3 different Rokus over the past 3 days. Deleted and reinstalled Smithsonian channel app.

Get activation code on roku

Enter in browser at activate

Redirected to the provider and authenticate

Get message in browser Success You're in


Roku flashes a message Success or something for less than a second then switches to You are not authorized 


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Community Moderator
Community Moderator

Re: Smithsonian channel won't activate

Hi @Dlbritton,

Thanks for posting in the Roku Community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 

Let us know how it goes!

Best regards,

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