Channels & viewing

[roland49]

The sling app  says - "cannot load content, try again later" on my TCL Roku tv.The sling app version is 8.1 build 722. I have two other Roku TV's and sling works on those (the sling version is 7. something).  I called Sling/airTV (I use an airtv device for local channels) and tried everything they suggested with no resulting fix. They said, 'we'll have our engineers check it out - be patient." Well it's been three days and my patience is gone!

They said I cannot revert back to an earlier version of Sling either.  Anyone else have this problem?

[StreamerUser]

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Remove SD card (if installed) - try again

5) Remove Sling TV app, RESTART ROKU: Settings/System/Power/System restart/Restart, Add Sling TV app - try again

6) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

7) Completely unplug power from Roku for 10-15 minutes - try again

😎 Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

[roland49]

Roku TV: 7113X

TCL Model: 65S401

Software 10.0.0 Build 4209-30

I did: 1, 2, 3, 4(NA), 5, 6, 7(for a minute or so) with no resulting fix.

[StreamerUser]

Other than the Factory Reset, your remaining option is to continue to communicate with Sling and wait for them to issue a fix (likely an app update).

[roland49]

Unfortunately, Factory Reset did not solve the problem.

[StreamerUser]

You've exhausted troubleshooting on your end, and if Sling (or Roku) support ask, you've already Factory Reset your device - you need to keep in contact with Sling and pressure them for a fix.