Channels & viewing

[Dfmiller]

Just renewed Sling.  When go to channel get Can’t Run Channel.  Have rebooted Roku to clear cache, powered down up, removed readded channel, and verified on most recent firmware.  Sling works fine on Apple TV but not Roku.

Please Help !!!

Thanks !!!

[johnbob23]

I have had the same exact experience and I've done the same things with the same unsuccessful results except it runs on Samsung Smart TV and not on Roku.  It has been this way for over a week now!  Help!!

Thanks. 

[makaiguy]

@johnbob23& @Dfmiller

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

[carlsoncw5]

These things don't help.  I noticed that after deleting the app, then rebooting, then trying to reinstall.  Apparently it comes as part of the OS because I could not load from the app store, but it downloaded and installed when I tried a system update.  

I have a Sling button on my remote.  After rebooting, the app still won't run even though it's been been reloaded as part of the OS.  Neither selecting the app or pressing the button on the remote.  Just sits and spins

[RokuDanny-R]

@carlsoncw5

Thanks for the follow up.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.

Thanks,
Danny