Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Roku Guru

Re: Showtime App - No 5.1 Audio

No you are not paying Roku to watch Showtime. That is what you chose to do your billing. Most people subscribe through the specific website. If you want Showtime go to Showtime .com and make an account. Then download the Showtime channel on your Roku and login. Again Showtime makes the Showtime channel. You are just using your Roku account to pay for Showtime. Do this. Cancel your billing through Roku. Do your billing directly from Showtime. You will see no difference. 

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Channel Surfer

Re: Showtime App - No 5.1 Audio

Dude I’m sorry, but you a wrong. I know the difference between the Roku channel Showtime and the Showtime app. And I tried already in the beginning to just logging to the Showtime channel and I was denied as it’s only accessible via the Roku channel version.

you guys have fun arguing over who should provide level 1 support for the Roku channel provided service…I’m out.

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Retired Moderator

Re: Showtime App - No 5.1 Audio

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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