I'm relatively new to to Roku so I apologize if my question is confusing or has been covered previously.
I am having trouble accessing channels that are part of my U-verse 300 package. Multiple channels (TNT, TBS, USA, Freeform, Syfy to name a few but really every one I've tried thus far) are giving an error message stating they aren't part of my subscription when in fact they are.
I've attempted the remove/reboot/re-add solution several times to no avail. I was wondering what the next step should be.
Freeform customer service suggested contacting the provider and having them remove and re-add the channel to my package but I'm not sure exactly what department to contact or how to ask.
Any help or suggestions would be appreciated.