Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Re: Service Interruption - Netflix Playback Issue

I have checked my software and it is up to date. The problem I am having is that certain channels keep disappearing from my home screen and I have to re-load them. Other channels that I have deleted will appear and I will have to delete them again. It has happened three times this past week. I have not checked my other devices to see if it is device specific or general. But I will the next time it happens.

Sock
Reel Rookie

Re: Service Interruption - Netflix Playback Issue

I solved the issue I was having, I'm not sure fixed it but I did the following:

Rebooted internet provider supplied modem box

Rebooted router 

Did a factory reset to the rokus, and re installed everything...

 

I don't know which step fixed the problem but it works now.

 

 

 

 

 

 

 

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MsTan713
Reel Rookie

Re: Service Interruption - Netflix Playback Issue

Was it a permanent fix, because I did this and it still did not work.

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MsTan713
Reel Rookie

Re: Service Interruption - Netflix Playback Issue

I’ve done this and every other trouble shooting suggestion and nothing has worked. At this point I think I just need a new streaming stick.

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RokuMary-F
Community Moderator
Community Moderator

Re: Service Interruption - Netflix Playback Issue

Hi @MsTan713,

Thanks for posting in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. A few questions here to better understand what you're experiencing:

  1. Are all other streaming channels playing content normally?
  2. How long has the issue been occurring?
  3. What Roku model device are you using?
  4. What specific steps you are taking to reproduce this issue?
  5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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HDMIGuy
Roku Guru

Re: Service Interruption - Netflix Playback Issue

@MsTan713 If you are using a USB port on your TV to power the stick change to a wall outlet.

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