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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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alarman25
Level 7
‎09-27-2021 10:08 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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What do we do if we thought we had a hardware problem and did a factory reset?  Not none of the channels will populate.  I cannot add any channels.  I even bought a new device and am having the same issue.

LadyMoxie
Level 7
‎09-27-2021 10:14 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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ROKU no longer has customer service or technical support.I suspect they will be losing a lot of customers as they should!

Nottechsavvy1
Level 7
‎09-27-2021 10:25 AM

Re: Unable to install pandora

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Since original post, I’ve discovered that I’m completely unable to add or remove any channels from the home menu

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Bigmama1985
Level 7
‎09-27-2021 10:29 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Anyone, able to, install channels yet??

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LaZyDayZ
Level 7
‎09-27-2021 10:30 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Workarounds do not work for me. Watching for a fix 

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RokuAustin
Community Manager
Community Manager
‎09-27-2021 10:31 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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@alarman25 wrote:

What do we do if we thought we had a hardware problem and did a factory reset?  Not none of the channels will populate.  I cannot add any channels.  I even bought a new device and am having the same issue.

Sorry to hear that @alarman25. We are working hard to resolve this issue as quickly as possible, and then you'll be able to re-add your channels.

 

 

Happy Streaming!

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Roscoe3
Level 7
‎09-27-2021 10:32 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Not able to uninstall channels either

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mrmallow3
Level 7
‎09-27-2021 10:34 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Also not able to add any channels and after restarting from scratch have lost all the channels. Please fix soon!

 

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Omgitsbree
Level 7
‎09-27-2021 10:35 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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I just did a factory reset too and it deleted everything and now I can't get any channels either:(

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MWhetzel
Level 7
‎09-27-2021 10:35 AM

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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I seriously wish I would’ve never bought this TV I’ve had nothing but problems with it dropping the perfect Internet that I have and having to factory reset to get it to connect to the Internet and now today I had a factory reset for the third time today and now my channels won’t load. I think I’ll just sell this TV off and buy a decent one

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