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N0tm33h
Newbie

Screen turns black once i start streaming

I can use home screen and browse Apps but one i pick something to watch my screen will turn black but i can hear the sound. What do i do?

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2 REPLIES 2
AvsGunnar
Community Streaming Expert

Re: Screen turns black once i start streaming

@N0tm33h 

I would look at the HDMI cable and the power supply as culprits.

While streaming, unplug the HDMI cable from both the TV and the device and then plug it back in and see if that helps.

Regarding power supply, try using a power adapter at the wall (cell phone charger 5 volt, at least 1 amp) instead if you are currently using your TV's USB port for power.  If already using a power adapter, try using a new power adapter.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

RokuJharra-Q
Community Moderator
Community Moderator

Re: Screen turns black once i start streaming

Welcome to the Roku Community, @N0tm33h!

Thank you for sharing your experience with the issue of your Roku device's screen turning black during streaming. I appreciate your patience, and I’m here to assist you.

Could you please start by trying the troubleshooting steps suggested by @AvsGunnar? If the issue continues, we would greatly appreciate it if you could let us know which specific app was involved.

Your feedback is invaluable in helping us resolve this matter.

Best,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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