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cheryllah
Newbie

Screen automatically goes to Sling

I turned on the TV using Roku Express, used the Roku remote and the screen automatically goes to Sling and stays stuck there. I reset the Roku and tried it again but it keeps going to Sling and stays stuck. We have two different TVs both with Roku Express and they are both having this issue.  Please advise how to fix this. 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Screen automatically goes to Sling

@cheryllah-

Do your remotes have direct access buttons for Sling?  If so, are they stuck in a depressed position?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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BecHam
Newbie

Re: Screen automatically goes to Sling

Mine is doing the same. Did you get yours straightened out? It’s not my remote. I took out the batteries and I’m using my phone for a remote. This started yesterday. 

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RokuKariza-D
Retired Moderator

Re: Screen automatically goes to Sling

Hi @BecHam

Thanks for the post.

Have you tried removing the Sling channel from your channel lineup to see if the same issue will occur? Also, some users have reported that changing your Roku theme helped resolve the problem. We'd recommend giving it a shot. 

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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