Channels & viewing

[galenagomez78]

hi I am trying to set up my Xfinity account with my Roku but I keep getting Error: TVApp-00113.

Thank you for being an Xfinity customer.We had trouble signing you into the app. please try again later”
I have already tried uninstalling and reinstalling the Xfinity app on my Roku and even have Factory Reseted it but am still having this same issue. 

[RokuKariza-D · Accepted solution]

Hey @galenagomez78

Thanks for reaching out here in the Community!

Please be advised that channels on Roku are developed and maintained by the channel provider themselves. Since you're getting a specific error message within the Xfinity channel, we would recommend contacting Xfinity's support team to report the issue and get help. There's likely an issue within that one channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza