It should be working. Doesn't matter that the login credentials are different. I use services that have different credentials without any issue.
Perhaps something is causing an issue with the app. Maybe the download was corrupt, of some other issue occurred. To rule this out, or fix it if it is the issue, do the following, in this order:
- Remove the app
- Reboot the Roku
- Reinstall the app
All three steps, in that order. Some people will do the reboot out of order. Don't.
Roku Community Streaming Expert
Note: I am not a Roku employee.
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