Channels & viewing

[r3500vdp]

For the past 24 hours, Roku has been unavailable for me. Even though the network connection shows as connected and no issues. Still does not connect, and all apps fail.

[Ello2022]

Can you please provide more information such as which Roku model you are using. Are you using a Roku TV or a Roku device? 

[r3500vdp]

I am using the Roku stick. 3810CA software update 10.5

I've since read 2 other posts from different users on the community forum experiencing the same problem. Wonder if this related to a firmware update? I can solve it by restarting the router but after the turning off the TV, same issue starts again,

[Ello2022]

Turning your TV off won’t make any difference. Try unplugging your Roku, modem and router for 60 seconds. Then plugging them all back in. Wait for everything to sync back up

[makaiguy · Accepted solution]

@r3500vdp-

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the newer Roku devices. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your TV has been turned off for a while.

Pressing a Roku control key, like the Roku home key, on your Roku remote (not Power, Volume, or Mute buttons if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" should prevent your Roku from going into standby in the first place.

[r3500vdp]

Thanks, yes I have resolved the issue by permanently disabling the screensaver. Roku network connectivity is now fine and stable.