Channels & viewing

[Pasm]

Just updated to the latest Roku Ultra ,but now the colors are off and the picture is dark.  Everything I stream is dark and colorless.  I’ve changed the hdmi cable, adjusted the roku setting and nothing helps.  The Roku is connected to an av system.

[StreamerUser]

1) Make sure you disable Dolby Vision/HDR Always on:

Settings/System/Advanced system settings/Advanced display settings/Dolby Vision/HDR Always on = Off

2)  Temporarily connect directly to TV/PJ to exclude AVR configuration/setting issue - make sure you enable Deep Color/4K/60Hz/Dolby Vision (setting depends on brand/model) on the TV's HDMI port.

[RokuTakashi]

Hi, @Pasm 

Greetings, and welcome to the Roku Community.

I appreciate you for sharing with us the issue you've encountered with the darkened screen with muted colors, and I'm here to help.

Have you tried the troubleshooting steps recommended by @StreamerUser?

Additionally, can you provide us with a photo or a video referring to the issue? This will greatly help us investigate this matter.

I hope for your response.

Thanks,
The Roku Community Team.