Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BRocker43
Level 8

Roku tries to load apps without my permission after a short pause in a program I'm watching.

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When I leave my Roku in a pause mode to allow me to come back where I left off, after about ten minutes when I hit the Play or OK button, it starts to load apps that I have not requested.  If I'm not quick, it loads the app before I realize it, but if I do notice it quickly I hit cancel and it stops.  But then I have to go back to the original program I was watching starting over again from the home page.  It's pretty annoying.  Is this a new Roku feature to try to get us to load apps that we don't normally watch?  The problem is not unique to just one Roku, as I've had this happen on at least two of them.

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Strega
Level 18

Re: Roku tries to load apps without my permission after a short pause in a program I'm watching.

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You can either stop using those buttons to exit the screen saver (since they mean go to the advertised channel).  OR you can switch to one of the screen savers without ads.  For example the two Roku clock screensavers have no ads and then you can press whatever button you like.

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BRocker43
Level 8

Re: Roku tries to load apps without my permission after a short pause in a program I'm watching.

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Thanks for the quick responses.  It's fixed.

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Strega
Level 18

Re: Roku tries to load apps without my permission after a short pause in a program I'm watching.

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You can either stop using those buttons to exit the screen saver (since they mean go to the advertised channel).  OR you can switch to one of the screen savers without ads.  For example the two Roku clock screensavers have no ads and then you can press whatever button you like.

makaiguy
Community Streaming Expert

Re: Roku tries to load apps without my permission after a short pause in a program I'm watching.

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You can also extend the time period before the screen saver starts up in the first place.   Settings > Theme > Screensaver wait time

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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BRocker43
Level 8

Re: Roku tries to load apps without my permission after a short pause in a program I'm watching.

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Thanks for the quick responses.  It's fixed.

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