Channels & viewing

[Janly]

YouTube always played before on the TV.  Now it won't via Roku. But it will play directly through the TV's own smart TV access to YouTube.  This is not regarding the YouTube TV subscription, which I don't have--- just about the free version of YouTube.  YouTube also still works on iPad.

[StreamerUser]

You didnt mention your Roku TV model #/firmware version, or YT app version.

By "wont play" do you mean the YT app wont load? or the YT app loads, but when you select something nothing happens/error message?

Try:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Remove YT app, RESTART ROKU (Settings/System/Power/System restart) <-- MUST DO THIS HERE, Add YT app - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Power Off your Roku TV - pull power plug for 5-10 minutes. - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort

[mechengineer]

Suddenly just yesterday my free youtube wouldn’t load. 

[StreamerUser]

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@mechengineer wrote:

Suddenly just yesterday my free youtube wouldn’t load. 

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Try the list previously provided, in order.

[Janly]

Thanks so very much for your effort on my behalf. But, sorry, I don't get your suggestions-- beyond me until I can find someone's kid more tech savvy than I am to help me understand and follow your instructions. 

My Roku YouTube account access came/left a couple of times spontaneously soon after I first wrote, then stayed connected.  Now doesn't work again.  There was someplace on the Roku screen on my tv where I was able to report that the connection to my YouTube account wasn't working, but I don't see that anywhere now.

I get YouTube, but not my account, so no editing for what I ordinarily watch, subscriptions, or watch history, just the main home page.  Roku says sign in to YouTube account. I try, but it won't accept password that I know is accurate for YouTube account-works on computer, tablet, smart phone.

I don't want to bother you with asking for something that only has solutions that I can't figure out how to pursue.  It's too bad Roku has no customer service.  Again, I'm very grateful for your efforts.

[StreamerUser]

@Janly 

You didnt mention your  model # or firmware version:  Settings/System/About

The suggestions are a list of configuration settings to try/change to fix the issue.  You follow each step's listed menu order, almost always starting by selecting "Settings" in the Roku menu, followed by the next listed menu item, and so on.   Think of it as a recipe if need be.

They do have "Agent Assisted" chat/email/phone customer service, but its only for certain issues or for certain models:

https://support.roku.com/article/208757038

If you have an accounts/billing or first time setup/activation issue, call them:  

(816) 272-8106 

If you have a qualifying model you can chat or email them about any issue:  

https://support.roku.com/contactus/contact-options