Channels & viewing

[Karl14]

I got an email that I had a subscription for ESPN+ renewing.  I never signed up for ESPN+.

I went in and canceled it and also removed payment option to make sure I don't get charged for other things I never signed up for.

I am the only one using my Roku devices and I know what I sign up for and I certainly never ever sign up for anything that requires a subscription. 

I wonder what other things Roku is signing me and others up for without them knowing. 

[Karl14]

I got the pre canned reply that said I am being charged, even though I never subscribed.  I live alone with my dogs and I can assure you I never subscribed. 

Beware if you are a Roku user.  REMOVE YOUR PAYMENT option so they can't charge you for things you never signed up for. 

[Siciliano57]

I received the opposite email.  I received an email from Roku cancelling an annual subscription that we paid for.  I was able to continue the subscription when going to my account.  There have been some weird things happening with Roku lately. 

[makaiguy · Accepted solution]

If you log into your account at https://my.roku.com you can create or reset a PIN value. You can then choose when the PIN is to be required, such as before it will allow any subscription or purchase to be made on your account.

[RokuKariza-D · Accepted solution]

Hello @Karl14 @Siciliano57

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza