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BAV
Level 7
‎11-01-2021 11:00 AM

Roku on channel Discovery+ crashes every morning and night at 8:50. WHY?

Every morning and night at 8:50 our Discovery+ on our Roku says we are not connected to the Internet.  It comes back up when we go back in and doesn't seem to do it at any other time.

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RokuDanny-R
Roku Employee
Roku Employee
‎11-03-2021 09:09 PM

Re: Roku on channel Discovery+ crashes every morning and night at 8:50. WHY?

@BAV

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to look into the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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