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Jesustorres
Level 7
‎02-17-2021 06:05 PM

Roku not working with Amazon

Amazon Prime app closing when I hit play on the Roku un install the app restart the device install again same thing .. Format the roku add app ones more same thing was watching 2 hrs ago no issues with internet ... Is this a scam ?? Or what ?? 

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4 REPLIES 4
GothamCityMini
Level 8
‎02-18-2021 06:06 AM

Re: Roku not working with Amazon

No scam - seems to have affected many of us, myself included on and Express+.

Looks like a software glitch. 

Check out the other thread on this forum: "Prime Video crashes Feb 17/2021".

Supposedly they released a fix in and update.

Open the Prime App and click the * button. Then select the update option.

I haven't tried it yet because we have a projector setup and need to wait till it gets darker to seen the screen.

Good luck! I am hoping the update works!

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EP2
Level 7
‎02-18-2021 11:13 AM

Re: Roku not working with Amazon

It worked! Thanks for posting!

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GothamCityMini
Level 8
‎02-18-2021 02:53 PM

Re: Roku not working with Amazon

Yay!  So glad it worked for you.  Almost dark enough for me to try it too. I'll post a confirmation or not later tonight.

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GothamCityMini
Level 8
‎02-18-2021 06:26 PM

Re: Roku not working with Amazon

Mine worked tonight.  Must have auto-updated.  I should have made a note of the versions!

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