When reporting problems it's always a good idea to report your Roku model and model number as shown via Settings > System > About. Often the answers you seek depend on your Roku model and if we have this information to start with, you can get targeted suggestions more quickly.
What is the full text of any error message(s) you receive?
Can you do a successful network check (Roku path Settings > Network > Check connection)? After it completes, what Internet Download Speed does it show on the Settings > Network page?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
